Return, Refund and Exchange Policy

  • Return / Refund Eligibility
    All completed purchases are final and are not eligible for return, refund, or exchange, unless the issue falls under any of the following circumstances:
    • An incorrect item was sent to the customer.
    • The item received differs from the product specifications, description, features, or other information stated on the website.
    • The product arrives damaged, defective, or spoiled.
    • The order is delivered later than the timeframe provided in the company’s Shipping Policy.
  • Evidence for Refund Claims
    Customers seeking a refund must submit clear supporting proof, including:
    • A continuous unboxing video starting with the unopened parcel and clearly displaying the shipping label, packaging, and product inside.
    • A clear recording of the product’s initial use, where applicable.
    • Relevant photographs, order details, or other documentation requested by the company for assessment.
  • Claim Submission Deadline
    All return and refund applications must be sent to edge_orbit@outlook.com within 24 hours of receiving the item.
  • Claims Outside the Requirements
    Any application received after the 24-hour period, or submitted without the required supporting evidence, will not be accepted.